TERMS AND CONDITIONS OF SALE

Last updated: [DATE]

Welcome to Estelle Collection.

These General Terms and Conditions of Sale (hereinafter the "GTC") govern sales made on the website [SITE URL] by [NAME / COMPANY NAME], operating the brand Estelle Collection.

Any order placed on the site implies full and unreserved acceptance of these GTC.

1. SELLER IDENTIFICATION

The Estelle Collection website is operated by:

Trade name: Estelle Collection
Legal form: [ SARL ]
Share capital: [€1,000,000]
Registered office address: [FRANCE]
Email: contact@estelle-collection.fr
Website: https://estelle-collection.fr

2. PURPOSE

These GTC define the rights and obligations of Estelle Collection and its customers in connection with the online sale of products offered on the site.

Estelle Collection notably markets:

• jewelry;

• necklaces and chains;

• bracelets;

• earrings;

• rings;

• watches;

• women's clothing and dresses;

• as well as any other product presented on the site.

The essential characteristics of each product are presented on its product sheet.

The customer is invited to review this information before placing any order.

3. PRODUCTS

Estelle Collection strives to present its products with the greatest possible accuracy.

Photographs, illustrations, and visuals present on the site are intended to present the products. Slight visual differences may result from the customer's screen settings, lighting during shooting, or photographic presentation.

The essential characteristics of the product, including its material, dimensions, color, size, and, where applicable, its composition, are indicated on the product sheet.

Important regarding jewelry: the mention "gold", "gold plated", "gilded", "steel" or any other material designation must only be used when it truly corresponds to the characteristics of the product concerned.

4. PRICES

Product prices are indicated in [EUR], all taxes included where applicable regulations require.

The price applicable to the order is that displayed on the site at the time of its validation.

Any delivery costs are not necessarily included in the displayed product price. They are indicated to the customer before the final validation of the order.

Estelle Collection reserves the right to modify its prices at any time. However, a price change cannot affect an order already validated and paid for.

In case of an obvious price error resulting from a technical or human error, Estelle Collection reserves the right to contact the customer to offer confirmation of the order at the correct price or its cancellation with a refund.

5. ORDERS

The customer can select the products they wish to purchase and add them to their cart.

Before confirming their order, the customer can check the contents of their cart, modify quantities, or delete products.

The customer must then fill in the necessary information for delivery and payment.

Validation of the order implies acceptance of these GTC.

The customer acknowledges having verified the information provided before the final validation of their order.

An order confirmation is sent to the email address provided by the customer when available.

The sale is considered concluded subject to effective payment of the price and product availability.

6. PRODUCT AVAILABILITY

Products are offered within the limits of available stock.

In case of unavailability of a product after order validation, Estelle Collection will inform the customer as soon as possible.

Depending on the situation, the customer may:

• accept a new delivery time;

• accept a replacement product when such a solution is offered;

• or obtain a refund for the unavailable product in accordance with applicable regulations.

7. PAYMENT

Payment is made at the time of order by the payment methods offered on the site.

Available payment methods are indicated during the order process.

The order will only be prepared after payment confirmation, subject to any verification procedures implemented by the payment provider.

Estelle Collection does not store the customer's full bank details when payment is processed by an external payment provider.

8. DELIVERY

Products are delivered to the address provided by the customer when placing the order.

Available delivery zones, delivery costs, and estimated delivery times are indicated before order validation.

Usual delivery times: 5-7 days

Delivery costs: Free

Delivery times may vary depending on the destination, carrier, peak periods, or circumstances beyond Estelle Collection's control.

Estelle Collection provides the customer with available tracking information when provided by the carrier.

The customer must check the package upon receipt and contact Estelle Collection as soon as possible in case of any apparent problem.

The delivery times and methods displayed on the site must correspond to the conditions actually applicable to the order.

9. DELAY OR DELIVERY PROBLEM

In case of significant delay or a problem regarding delivery, the customer can contact Estelle Collection at the following address:

Email: contact@estelle-collection.fr

Estelle Collection may ask the customer for the necessary information to verify the shipping status with the carrier.

The seller remains subject to applicable legal obligations regarding delivery and liability.

10. RIGHT OF WITHDRAWAL

In accordance with the regulations applicable to distance contracts, the consumer generally has a period of fourteen (14) days to exercise their right of withdrawal, without having to justify their decision.

For a sale of goods, this period starts from the receipt of the goods by the consumer or by a third party designated by them, other than the carrier.

To exercise this right, the customer must inform Estelle Collection of their decision to withdraw before the expiry of the applicable period.

The request can be sent to:

Email:  contact@estelle-collection.fr

The customer may use the standard withdrawal form provided by the regulations or send any unambiguous statement expressing their wish to withdraw.

When required by regulations, Estelle Collection also provides means for the consumer to exercise their right of withdrawal online.

11. RETURN OF PRODUCTS

After exercising their right of withdrawal, the customer must return the product according to the instructions provided by Estelle Collection.

Unless otherwise provided by law, the direct return costs may be borne by the customer if they were informed of this before the conclusion of the sale.

The product must be returned under the conditions provided by applicable regulations.

The customer must notably avoid any deterioration, excessive use, or handling of the product beyond what is necessary to establish its nature, characteristics, and proper functioning.

For clothing, jewelry, and accessories, the product must notably be returned with its associated elements when these were provided.

12. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal may be subject to certain exceptions provided by law.

These exceptions may notably concern certain products manufactured according to the customer's specifications or clearly personalized.

When an exception applies to a particular product, this will be indicated to the customer before the conclusion of the sale.

13. REFUND

When the customer validly exercises their right of withdrawal, Estelle Collection refunds the sums due in accordance with applicable regulations.

The refund is generally made using the same payment method as that used for the initial transaction, unless expressly agreed otherwise by the customer.

Estelle Collection may defer the refund until the product is recovered or until the customer provides proof of shipment of the product, the chosen date being the earlier of these events when applicable regulations allow.

No "refund fees" should be charged to the consumer solely for exercising their legal right of withdrawal. Any direct return costs may be charged to the customer under the conditions provided by law and if this information was communicated to them before the order.

14. EXCHANGES

Product exchanges are subject to the conditions indicated by Estelle Collection.

When an exchange is not possible, particularly due to product unavailability or a size difference, the customer may be asked to return the product and place a new order, subject to their legal rights.

The consumer's legal rights, including the right of withdrawal and legal guarantees, remain applicable regardless of any commercial exchange policy.

15. DEFECTIVE OR NON-CONFORMING PRODUCTS

If the customer receives a product that is defective or does not match their order, they must contact Estelle Collection:

Email: contact@estelle-collection.fr

The customer may be asked to provide photographs of the product, its packaging, and the delivery label to facilitate the processing of their request.

This procedure does not limit the consumer's rights under legal guarantees.

16. LEGAL GUARANTEE OF CONFORMITY

In accordance with French regulations, the consumer benefits from the legal guarantee of conformity.

This guarantee notably covers defects of conformity existing at the time of delivery of the goods.

For new goods, action under the legal guarantee of conformity can be taken for two years from the delivery of the goods.

When the legal conditions are met, the consumer can notably request the repair or replacement of the goods under the conditions provided by law.

The legal guarantee of conformity is separate from any commercial guarantee offered by Estelle Collection.

No clause in these GTC can have the effect of eliminating or limiting the legal guarantees enjoyed by the consumer.

17. GUARANTEE AGAINST HIDDEN DEFECTS

The consumer customer also benefits from the legal guarantee against hidden defects under the conditions provided for in articles 1641 et seq. of the Civil Code.

This guarantee concerns hidden defects of the product that render it unfit for its intended use or diminish this use so much that the buyer would not have acquired it, or would have acquired it at a lower price, had they known about them.

Action based on the guarantee against hidden defects must be exercised within the conditions and deadlines provided by law.

18. JEWELRY MAINTENANCE

Jewelry must be used and maintained in accordance with the recommendations indicated on its product sheet or provided with the product.

It is particularly recommended to avoid, when relevant for the material concerned, repeated contact with:

• water;

• perfumes;

• creams;

• chemicals;

• household products;

• environments likely to damage the material.

Normal wear and tear resulting from product use does not necessarily constitute a lack of conformity.

Specific maintenance characteristics for each product must be consulted before use.

19. LIABILITY

Estelle Collection undertakes to comply with the legal obligations applicable to the sale of products to consumers.

Estelle Collection cannot be held responsible for damages resulting from improper use of the product, use contrary to the communicated recommendations, or an external event meeting the legal conditions for exemption from liability.

No provision of these GTC limits the rights that the consumer mandatorily enjoys by law.

20. INTELLECTUAL PROPERTY

All elements present on the Estelle Collection website, including texts, photographs, logos, graphic elements, visuals, videos, names, brands, and content, are protected by applicable intellectual property rules.

Any unauthorized reproduction, representation, modification, or exploitation of all or part of the site or its contents is prohibited, unless prior authorization is obtained.

21. PERSONAL DATA

Personal data collected during the order is processed in accordance with Estelle Collection's Privacy Policy.

Information necessary for order processing may notably be used to:

• process and ship orders;

• provide customer service;

• manage payments;

• prevent fraud;

• comply with legal obligations;

• send commercial communications when the customer has validly consented or when applicable regulations allow.

For more information, the customer can consult the Privacy Policy available on the site.

[LINK TO PRIVACY POLICY]

22. CUSTOMER REVIEWS

When customer reviews are published on the site, Estelle Collection may implement procedures for collection, moderation, and publication in accordance with applicable regulations.

Reviews must not be presented in a misleading manner.

23. CUSTOMER SERVICE

For any questions regarding an order, product, delivery, or return, the customer can contact Estelle Collection:

Email: contact@estelle-collection.fr
Phone / WhatsApp: [NUMBER]
Website: https://estelle-collection.fr

Customer service hours: [8h/22h]

Estelle Collection strives to respond to requests as soon as possible.

24. CONSUMER MEDIATION

In case of a dispute, the customer must first contact Estelle Collection to seek an amicable solution.

If the dispute is not resolved directly, the consumer may, subject to applicable legal conditions, freely resort to the consumer mediator to whom Estelle Collection is affiliated.

Mediator: [MEDIATOR NAME]
Address: [MEDIATOR ADDRESS]
Website: [MEDIATOR URL]

The mediator's contact details must be complete and correspond to the mediator actually designated by the professional.

25. APPLICABLE LAW

These GTC are subject to the law applicable to the professional and the contractual relationship, subject to the imperative provisions benefiting the consumer in their country of residence.

For consumers benefiting from more protective imperative provisions in their country of residence, these provisions remain applicable when regulations so provide.

26. MODIFICATION OF THE GTC

Estelle Collection may modify these GTC, particularly to reflect changes in its activity or regulations.

The GTC applicable to an order are those accepted by the customer at the time of validation of that order.

The date of the last update appears at the top of these General Terms and Conditions of Sale.

27. ACCEPTANCE OF THE CONDITIONS

Before finalizing their order, the customer acknowledges having read and accepted these General Terms and Conditions of Sale.

Validation of the order constitutes acceptance of the GTC applicable at the time of the order.

CONTACT

Estelle Collection
Email : contact@estelle-collection.fr
Phone / WhatsApp: [NUMBER]
Website: https://estelle-collection.fr